FAQ
Q1. What is your main product line?
A1: We mainly focus on LED Downlights (residential and commercial), also manufacture LED
Highbay light and LED Track light.
Q2. Are you a factory or trading company?
A2: We are factory with 10800sqm², about 200 workers, with our own LED driver
producing department
Q3. Which Certificate do you have and the main market?
A3: TUV CE certificate, SAA C-TICK certificate. Our main market is Australia and Europe
Q4. How is the warranty about the products?
A4:We offer 3years warranty for most products, also have 5years warranty on LED lights and Fire Rated lights,
we will replace the defective parts after our approval in the next order normally
Q5. Can we buy sample for testing?
A5: Yes, sample order is welcomed.
Packaging:
Factory packing
Sample Availability ＆ Policy:
Sample are available ＆ sample courier freight should be paid by buyers, it can be returned after bulk order confirmed
Our Service:
-Customize your products to suit your market, design your package. OEM, ODM.
-Need any certificate, we can make it to support you.
-From Guangzhou/ Shenzhen Port, your goods can be delivered to any Port you prefer.
-Any consultation/ comments/ suggestion are highly appreciated, you will be responded within 8 hours.
Warranty:
-Customer should provide the video and photo for the problem product.
-Products returned within the warranty period must bear product number&date code
-Products of unknown sources or without valid marking will not be accepted.
-Replacement items will be sent together with customer's next order shipment
